Community Guidelines

The standards expected of everyone who uses Grip.

Last updated · August 2026

These guidelines set out how members are expected to conduct themselves on Grip. They form part of our Terms of Service, and breaching them may result in your account being suspended or closed.

1. Treat others with respect

Disagreement is acceptable; abuse is not. Harassment, threats, hate speech, discriminatory language and personal attacks are prohibited, whether in direct messages, group conversations or profile content.

2. Represent yourself honestly

Use your real name and a recent photograph of yourself. Report your handicap accurately. Impersonating another person, creating a profile on someone else's behalf without their knowledge, or materially misrepresenting your identity or ability is prohibited.

3. Meet safely

Grip introduces golfers, but arrangements you make are your own responsibility. We strongly recommend that you:

• Meet at a public course, in daylight, for a first round
• Tell someone you trust where you are going and who you are meeting
• Never send money to another member through or outside the app
• Report anything that causes you concern

4. No spam, solicitation or fraud

Grip is for arranging golf. Advertising, promotional messaging, recruitment into commercial schemes and any form of fraud or financial solicitation are prohibited. Teaching professionals interested in working with us should contact [email protected] about our Partners programme.

5. No inappropriate content

Do not post sexually explicit material, graphic violence, content promoting self-harm or illegal activity, or any material that sexualises minors. Content of this nature results in immediate permanent removal and, where appropriate, referral to the relevant authorities.

6. Respect the course

Members are expected to observe ordinary golf etiquette: repair divots and pitch marks, rake bunkers, maintain pace of play, and honour the arrangements you agree with other members. Repeatedly failing to attend arranged rounds may be treated as a breach of these guidelines.

7. Reporting and moderation

To report a profile or message, use the flag icon within the app. We review reports within 24 hours and take proportionate action according to the severity and frequency of the breach:

• Warning — issued for a minor first breach, such as careless language or a misunderstanding of these guidelines.
• Temporary suspension — typically 7 or 30 days, for harassment, a false profile, spam, or repeated minor breaches.
• Permanent closure — for explicit content, threats, fraud, serious harassment, or evading a previous suspension. Accounts closed on these grounds are not reinstated.

We consider context, intent and account history when determining the appropriate action. Moderation decisions are final.

Reports concerning threats, harassment or the safety of a person should be sent directly to [email protected]. If you believe someone is in immediate danger, contact your local emergency services first.

8. Changes

We may update these guidelines as the community grows. Material changes will be notified within the app.