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Support & Help

Need a hand with Grip? We're here to help.

Last updated · October 2026

Contact us

The fastest way to reach us is by email. We read every message and aim to reply within two business days.

When you email, let us know the device and app version you're using so we can help faster.

Frequently asked questions

How do I create an account?

Download Grip, open the app, and follow the prompts to set up your profile — name, email, handicap, home course, and playing preferences. You must be 18 or over to use Grip.

I forgot my password

On the sign-in screen, tap "Forgot password" and enter your email. We'll send a reset link. If it doesn't arrive, check your spam folder or email [email protected].

How does matching work?

Grip suggests playing partners based on your handicap, availability, pace of play and general area, along with any filters you set such as handicap or age range. Your precise location is never shown to other users.

How do trips work?

Add a trip with your destination and dates, anywhere in the world. Grip shows you other golfers who will be there at the same time, and locals who are open to meeting visiting golfers. To be one of those locals, turn on "Open to meeting visiting golfers" from your trips or the Home & Away tab.

How do I host, or play as a guest at a members' club?

If you are a member of a club, you can create a hosting listing and choose who can see it. Guests send a request; once you agree a date, you play together, and both of you confirm the game took place and rate it. Requests expire after seven days. Guest fees are always paid to the club directly, never to your host. Read the hosting standards in our Community Guidelines.

What are course challenges?

Every course you log a round at is ticked off automatically. Course challenges group courses into lists, such as The Open venues, each county and the four home nations, so you can track your progress. You can choose whether friends can see your challenges in Settings.

How do I share a card?

After a round, or from a milestone, personal best, streak or Home & Away game, tap Share to create a card sized for Stories and feeds. Your Year in golf recap is available each December and January.

How do I turn notifications or golf reminders off?

Go to Profile, then Settings, then Notifications, and switch off anything you don't want, including golf reminders. You can also turn off Grip notifications entirely in your device settings.

How do I report or block someone?

Tap the ••• menu on their profile or in your chat with them, and choose Report or Block. To report a single message, press and hold it. For serious safety concerns, email [email protected] and we'll act quickly.

How do I delete my account?

Go to Profile, then Settings, and tap Delete Account. Your account and data are deleted straight away and cannot be recovered. See our account deletion page for what is removed, or email [email protected] if you can't sign in.

The app isn't working properly

First, make sure you're on the latest version and try restarting the app. If the problem continues, email [email protected] with a description of what happened and a screenshot if you can.

More information

Read our Privacy Policy, Terms of Service, and Community Guidelines for more detail on how Grip works.